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Shipping & Returns

Shipping & Returns

Warehouse Shipping Schedule - Peak Shipping Time

  • Orders are shipping within 48 hours.   
  • Delivery estimates are 5-7 business days from the date of order.
  • Preorder items have release dates on the product page.
  • We currently offer expedited service for Tutor Training Packs.
Shipping cost estimates appear on the "Estimate Shipping" section of the shopping cart. 

*You can see the rates in your cart before you checkout.

Thank you for your patience and understanding during this busy time.

Joseph and Teresa

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Returns Policy

We accept returns of new, unopened items within 30 days of delivery for a refund
(less 5% restocking fee). These items must be returned in new, unopened and
undamaged condition. Please pack carefully to ensure a full refund.
 
We do not refund shipping or pay shipping for items that are returned, unless it is our error
(you received an incorrect or defective item, etc.).
 
We will process the return within 2 days of receipt.  Please allow 3-5 business days
for your bank to process our refund request.
 
 Please note: If you return an order or items that qualified for free shipping, you are responsible
for the original shipping paid by Lighthouse to get the order to you and return shipping fees.

If you need to return an item, simply login to your account, view the order using
the"Complete Orders" link under the My Account menu and click the Return Item(s)
button. We'll notify you via e-mail of your refund once we've received and processed
the returned item(s).
 
Return Address:
Lighthouse Educational Products
462 Oak Avenue
Spruce Pine NC  28777
 
PHONE: (828) 260-9426
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