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Shipping & Returns

Shipping & Returns

 

Our website is set up for Mainland USA shipping only.  If you are in another country, please use the contact us link below for information regarding shipping options to your location.

We also ship to Alaska, Hawaii or APO/FPO (Military). Please allow us to customize a shipping quote for you!
Please contact us below to discuss shipping options to these locations.
We will only charge actual cost of postage - no additional handling fees.
 
Note: Restrictions on Preserved Dissection Specimens and Owl Pellets.
These products cannot be shipped to international destinations (including military bases outside the US).

When you place an order, the shipping and delivery dates are based on the shipping options you choose.
Shipping estimates appear on the "Estimate Shipping" section of the shopping cart. 
You can see the rates and carriers in your cart before you checkout.
 
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RETURNS POLICY

CLOSEOUT SALE ORDERS ARE NON-REFUNDABLE. (Any order after 1/15/17)
 
Orders prior to 1/15/17 - We accept returns of new, unopened items within 30 days of delivery for a refund
(less 5% restocking fee). These items must be returned in new, unopened and
undamaged condition. Please pack carefully to ensure a full refund.
 
We do not refund shipping or pay shipping for items that are returned, unless it is our error
(you received an incorrect or defective item, etc.).
 
We will process the return within 2 days of receipt.  Please allow 3-5 business days
for your bank to process our refund request.
 
 Please note: If you return an order or items that qualified for free shipping, you are responsible
for the original shipping paid by Lighthouse to get the order to you and return shipping fees.

If you need to return an item, simply login to your account, view the order using
the"Complete Orders" link under the My Account menu and click the Return Item(s)
button. We'll notify you via e-mail of your refund once we've received and processed
the returned item(s).
 
Return Address:
Lighthouse Educational Products
462 Oak Avenue
Spruce Pine NC  28777
 
PHONE: (828) 260-9426
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